Problem:
Backing up and restoring data on a Windows Vista system. The program may not retain registration and practice information after restarting. When trying to restore, you get the error message: “Some of the backup files could not be moved because they are locked or in use. The restore operation cannot take place. Please contact technical support.”
Response:
Unless ClientTracker is set to run as an administrator, Vista places all data files into a system user’s folder with the following path (substitute [user login name] with your windows user name):
C:\Users\[User Login Name]\AppData\Local\VitualStore\Program Files\Ginkgo Software\ClientTracker 3.41
NOTE: The AppData folder is a hidden folder. If you don't see it, go into Organize>Folder and Search Options for the [User Login Name] folder, and under the View tab, check ‘show hidden files and folders’. Click Ok. Now open AppData\Local\VitualStore\Program Files\Ginkgo Software\ClientTracker 3.41
In order for the program to correctly store data files and backups, follow these steps after closing the program:
1) Open the ClientTracker application folder in the user’s path shown above.
2) Select and copy all files and the Backup folder.
3) Open the ClientTracker application folder within C:\Program Files\Ginkgo Software\ClientTracker 3.41, right click in it and select Paste.
4) In the Copy File dialog that opens check the box in the lower left corner for “Do this for the next ## conflicts” and click on “Copy and Replace.”
5) A “Confirm Folder Replace” dialog will open. Check “Do this for all current items” and click the Yes button.
6) You may get a “Destination Folder Access Denied” dialog, where you should click the Continue button. Click Continue for any other confirmation dialogs Vista displays.
7) Locate the shortcut to ClientTracker on your desktop. Right-click on the shortcut and choose Properties, then the Compatibility tab. Check the box marked ‘Run this program as administrator’.
NOTE: If your software has reported one or more corrupt files, you only need to copy the Backup folder using the above instructions (rather that all of the contents of the ClientTracker folder) and then open ClientTracker and do a “Restore Backup” in Settings. If this does not work, zip the ClientTracker application folder in the user’s folder location and upload it to Ginkgo for manual correction.
After making the changes above, follow all of the standard recommendations with in the “Backup/Restore / How to” in the ClientTracker Manual.
