ClientTracker Acupuncture Software
A Modern Tool for an Ancient Practice
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For comprehensive instructions on setting up and using ClientTracker,
please download our Quickstart Guide & Manual (Adobe PDF Format, 1.1mb.)

• For general information on e-billing and using the new 1500 form in ClientTracker, click here.
• For detailed information on standard requirements for filling out the new 1500 form, click here. (Adobe PDF Format, 1.5mb.)
• To download a blank copy of the 1500 form, right-click here.

If you need support with ClientTracker, please see if your question is in the Knowledge Base below.
If not, send us an email and describe your problem. Click here for infomation on our support contract.

Knowledge Base

The Client's Signature is not showing as 'Signature on File' on the CMS Form < Insurance Forms & Claims < Main Page
The Client's Signature is not showing as 'Signature on File' on the CMS Form
Author: Ginkgo Software Support

Take the following steps to resolve this:

• Go to that client's page and click on ‘Receipt of Privacy Practices signed on xx-xx-xx’. Say OK you want to reset this field.
• Click (in the same place) on ‘HIPAA Receipt of Privacy Practices not yet signed’ – say OK
• Enter the correct date that client signed, then check the box to the left of their name.
• Back on the CMS-1500 screen, make sure that 'signature on file' is checked.

If these steps fail to resolve the problem, you can delete the invoice and create a new one in it's place.

For more information on filling out this form, click here.


Last Modified: 2006-08-09         Number of views: 1526

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