For information on support of version 3.41 or earlier, Click here
Your Support Plan Comes with These Resources and Services While It's Active:
- Online Manual Concierge - Receive a direct link & interpretation for the best information in our comprehensive Online Manual.
- Email & Phone Product Support - Concise answers when you need them in writing, or "live" on the phone.
- Program Technical Assistance - Help with backups, crashes, file repair, moving files, and other program-related issues.
- FREE Major Upgrades - Obtain any upgrade in the same version series FREE while on a Support Plan
and Save $$$.
- 1500 Instructions Database - (Beta version) Benefit from this comprehensive and easy-to-use claim form resource for your insurance billing needs.
We take pride in delivering quality technical support service. Phone support is available during normal business days: Monday - Friday, 9 am to 7pm Eastern time. Your call is answered by a representative in our support office. Of course you can also reach us by email, which can be easier in many cases. We reply to email enquiries within 24 hours during business days, often much sooner.
Our contact information is here.
If you have a question about how to use ClientTracker, please begin by looking in our Online Manual for the answer. It includes a startup guide to using the program, as well as comprehensive guide to operating all features.
All support plans include email & phone support and free software updates that are released during the contract period.
• The software license is perpetual for the operating system on which you originally install it.
For more information about version 4.0 Support Plans click here.
Why have a Support Plan?
For most people, ClientTracker is a mission-critical program,
and having a Support Plan can prevent unnecessary delays and
expenses associated with normal computer problems. Itís also
a terrific way to get specific questions answered when you just
need to know something essential, and can't spare your valuable
time to look it up in the Online Manual. We are constantly improving
and adding to our Support Plan services, which increases the your return
on investment over time.
ClientTracker 4.0 Support Options
30 Day Support Plan = FREE with initial purchase
• Includes email, phone support, and coaching within the 30 day period.
1-Year Support Plan = $295
• Includes email, phone support, (and other services above) within the 1 year period.
Per-Incident Support = $75
• Support for a single incident or ticket.
FREE TO ANYONE WITHOUT A SUPPORT PLAN = Online Manual (no email or phone support) Click here to see the Online Manual